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General Personal Data Protection Policy of LakeLand Leisure, S.L.

Who is responsible for processing your data?

Identity: LakeLand Leisure, S.L.

Postal address: Urb. Lindasol, Casa Los Arcos, 70, Marbella, 29603, Málaga

Data Protection Office Contact: alejandro@campinglabellavista.com

How will we process your data?

In observance of the provisions of the regulations in effect on matters of data protection, and in the context of the new regulatory framework established pursuant to the provisions in Regulation (EU) 2016/679 of the European Parliament and Council, of 27 April 2016, relating to the protection of physical persons with regard to the processing and free circulation of personal data (hereinafter, the “General Regulation”), and national regulations on matters of personal data protection, you are informed that the personal data that you provide (hereinafter, the “Data”) will be processed by LakeLand Leisure, S.L., with registered address at Urb. Lindasol, Casa Los Arcos, 70, Marbella, 29603, Málaga.

You declare that the information and data that you have provided are accurate and truthful, and LakeLand Leisure, S.L. reserves the rights to exclude services from interested parties who have provided false data, without prejudice to the fact that legal action may be taken. In any event, the interested party shall be held solely responsible for any false or inaccurate statements provided and for any damages that this may cause to LakeLand Leisure, S.L. or to any third parties.

It is mandatory to complete all the fields that appear on the website forms, and omitting any of them may lead to us being unable to deal with your request, except where the form contains voluntary fields.

The personal data provided will be treated with the degree of protection legally required to prevent any unauthorised loss, alteration, processing or access.

If you provide us with personal data about other persons via a form, you are advised that you must do so with their consent and having informed them in advance of the information contained in this Privacy Policy. Furthermore, LakeLand Leisure, S.L. undertakes to provide any third party whose data you provide with any information that may be pertinent, in observance of the provisions in article 14 of the General Regulation.

If you have any queries relating to data protection, you can write to the Data Protection Office of LakeLand Leisure, S.L. at the email address alejandro@campinglabellavista.com.

With what purpose and legitimacy do we process your personal data?

In general terms, your data will be processed by LakeLand Leisure, S.L. for the following purposes:

  1. Managing your relationship with LakeLand Leisure, S.L.: LakeLand Leisure, S.L. may process your data to manage your relationship with the organisation, which includes carrying out any operation necessary to maintain said relationship.
  2. Organising services and events: LakeLand Leisure, S.L. organises promotional draws, competitions and events. In these cases, parties who wish to take part will voluntarily sign up by completing the forms that LakeLand Leisure, S.L. provides for that purpose. LakeLand Leisure, S.L. will process the data obtained from the forms completed to take part in these services and events in order to be able to manage the interested party’s participation, as well as to publish the prizes, and any other information that may be necessary, if appropriate. This processing will only occur if LakeLand Leisure, S.L. has the consent of the party concerned.
  3. Managing requests and applications: In order for LakeLand Leisure, S.L. to be able to manage any requests and applications that you send us, LakeLand Leisure, S.L. will process the information that you provide. This information will enable LakeLand Leisure, S.L. to provide a response, and to make the appropriate solutions for your needs available to you. LakeLand Leisure, S.L. undertakes to process the data obtained and provided by you while it is necessary to do so for the purposes described.
  4. Sending bulletins and magazines: LakeLand Leisure, S.L. will send out bulletins and magazines, via both ordinary and electronic means, as well as information on LakeLand Leisure, S.L. activities and services, provided that you have consented to this processing.

Provided that this processing is carried out electronically, it will be legitimised in terms of satisfying legitimate interests of LakeLand Leisure, S.L., by virtue of the provisions in article 21 of Act 34/2002, of 11 July, on information society services and electronic commerce, as well as the European Regulation on Privacy and Electronic Communications. You may oppose this processing at any time by contacting the Data Protection Office of LakeLand Leisure, S.L. at the email address indicated previously.

This processing is based on the legitimate interest of LakeLand Leisure, S.L. In order to improve out procedures, we may contact you to find out your level of satisfaction with said procedures, so as to improve any matters as required for your increased satisfaction. You can always object to receiving any communications of this nature by contacting the Data Protection Office of LakeLand Leisure, S.L. at the email addressed indicated previously.

  1. Conducting customer or potential customer surveys: In order to verify the quality of communications, LakeLand Leisure, S.L. procedures, the treatment we provide, and the products and services that we make available, LakeLand Leisure, S.L. may conduct satisfaction surveys.
  2. Communicating your personal data to third-party associates and sponsors: On certain occasions, LakeLand Leisure, S.L. may communicate your personal data to associates and sponsors so that they may carry out commercial activities (via post, mailing, fax, SMS, email and any other electronic medium), be they general in nature or adapted to your personal characteristics, provided that you have given your consent via the form established for that purpose. Additionally, you are informed that you may oppose and/or remove your consent to this processing at any time.

In the event that you make reservations on the LakeLand Leisure, S.L. website, LakeLand Leisure, S.L. may process your data for the following additional purposes:

  1. Managing customer relations, including management of an economic, accounting, fiscal and administrative nature, among others: LakeLand Leisure, S.L. may process your data in order to manage your position as a customer, including modifying and/or updating your data, changing your personal details, modifying your bank account, updating photographs, requesting duplicates, following up payments.
  2. Your data will also be used to manage complaints, claims and/or suggestions.
  3. LakeLand Leisure, S.L. will process the information that you provide, including any that may be obtained from browsing the website. This information will enable LakeLand Leisure, S.L. to determine your profile, and to produce improved offers, and to make information available to you that may be of interest on events and activities organised by LakeLand Leisure, S.L. LakeLand Leisure, S.L. undertakes to process the data obtained and provided by you to maintain your position as a customer, and the relationship that you have with LakeLand Leisure, S.L., provided that this information is necessary for the purpose described.

Additionally, in the event that you form part of our subscription or information request lists, we will process your data with the following additional purposes:

  1. Managing the relationship and access to queries on video: LakeLand Leisure, S.L. may process your data to manage queries on video, which includes carrying out any operation, and including but not limited to modifying and/or updating your data.
  2. Sending bulletins, magazines and communications to the Loyalty Programme: Additionally, you are informed that your data may be processed to keep you informed of the activities and procedures relating to your position as an applicant, of news and the organising of events by LakeLand Leisure, S.L., and occasionally LakeLand Leisure, S.L. will send out bulletins and magazines, via both ordinary and electronic means, as well as information on activities and services, provided that the user has not objected to this processing. This processing is based on a legitimate interest of LakeLand Leisure, S.L. with regard to the need to keep the interested party informed of the exclusive advantages resulting from taking part in the Loyalty Programme.

In compliance with the above, provided that this processing is carried out electronically, and refers to products and services relating to LakeLand Leisure, S.L., it will be legitimised in terms of satisfying legitimate interests of LakeLand Leisure, S.L., by virtue of the provisions in article 21 of Act 34/2002, of 11 July, on information society services and electronic commerce, as well as the European Regulation on Privacy and Electronic Communications. The user may object to this processing at any time.

Finally, in the event that you sign up on any of the official LakeLand Leisure, S.L. websites, or the forms that LakeLand Leisure, S.L. makes available to you, LakeLand Leisure, S.L. may process your data for the following additional purposes:

  1. Managing user registrations and cancellations: In order for LakeLand Leisure, S.L. to be able to manage all user registrations and cancellations made through any website, form or application made available to you, and provided that it is appropriate, LakeLand Leisure, S.L. will process the information that you provide, including any that may be obtained through any website, online form or application that we make available to you. This information will enable LakeLand Leisure, S.L. to determine your profile, and to produce improved offers, and to make information available to you that may be of interest on events and activities organised by LakeLand Leisure, S.L. LakeLand Leisure, S.L. undertakes to process the data obtained and provided by you to maintain your registration as a user, and to manage your relationship with LakeLand Leisure, S.L., provided that this information is necessary for the purpose described, and to manage the other purposes, of which you are informed below.
  2. Processing data relating to first- and third-party cookies for the purpose of analysing your browsing habits and improving services: You can view details about the information:

Cookies Policy

Because of current information society and electronic commerce legislation (LSSI), we are obliged as the owner of www.campinglabellavista.com to inform you about the cookies that are downloaded on this website, particularly about third-party cookies. Although it is impossible to do so strictly (given that most depend exclusively on services such as Google), on this site at least we will attempt to specify the most stable cookies.

Any users who do not wish to receive cookies or who want to be informed before they are stored on their computer or device can configure their browser to do so.

What is a cookie?

A cookie is a harmless files that is downloaded onto your computer when accessing certain websites. Among other things, cookies enable a website to store and recover information about the browsing habits of a user or their computer, and depending on the information that they contain and how they use their computer.

Cookies, therefore, collect information relating to the number of pages visited, the town to which the IP address is assigned from which the website is accessed, the number of new users, the frequency of visits and re-visits, the length of visit, the browser, the operator or the type of device from which the visit is made.

Which types of cookies are used on this website?

By accessing www.campinglabellavista.com, you are informed that if you continue browsing, various first- and third-party cookies will be installed relating to web analytics (e.g. Google Analytics or similar tools) to help the website analyse the use that you make of it and improve its usability, but under no circumstances are they associated with data that could identify the user. The data that they store is technical in nature, personal preferences, content personalisation, etc. The web server is not associated with you as a person but rather with your web browser.

In observance of the provisions in article 22.2 of the LSSI, you are informed below of the cookies that may usually be installed while browsing this website.

This website uses first- and third-party cookies to ensure that you have a better browsing experience, you can share content on social networks and to obtain statistics about our users.

As a user, you can refuse for any such data or information to be treated and block these cookies by configuring your browser appropriately. However, you should know that if you do so, this website may not operate as it should.

That is why it is important for you to read this cookies policy and understand that you if you continue browsing, we consider that you agree with their use. You can change the configuration of your browser to be advised of cookies being received on your hard drive, or if you wish, deactivate the ability to store said cookies on your hard drive.

According to the terms set out in 22.2 of Act 34/2002 on Information Society Services and Electronic Commerce, if you continue browsing, you are giving your consent for said mechanisms to be used.

What types of cookies are there?

  • Types of cookies depending on the entity managing the hardware or domain from where the cookies are sent and the data obtained is processed:
  • First-party cookies: These are cookies that are sent to the user’s terminal from a computer or domain managed by the website’s publisher and from where the service requested by the user is provided.
  • Third-party cookies: These are cookies sent to the user’s computer from a computer or domain managed not by the publisher but by another organisation that treats the data obtained through cookies.

In the event that cookies are installed from a computer or domain managed by the editor itself, but the information that is collected by them is managed by a third party, they cannot be classed as first-party cookies.

DART cookie

  • As an associate provider, Google uses cookies to place advertising on www.campinglabellavista.com.
  • You can disable the use of the DART cookie from the Google advertising system by accessing the Google privacy centre.

Furthermore, browsers can also allow users to view and delete cookies individually.

You can obtain more information on cookies at: Wikipedia

Web beacons

This website also hosts web beacons (also known as web bugs). Web beacons tend to use small images of one pixel by one pixel that are either visible or invisible, placed inside the source code of website’s pages. Web beacons work and are used in a similar way to cookies. Furthermore, web beacons tend to be used to measure the traffic of users visiting a website and to extract a template of a site’s users.

You can obtain more information on web beacons at: Wikipedia

Third-party cookies

In some cases, we share information on the visitors to a website anonymously or aggregated with third parties, such as advertisers, sponsors or auditors, with the sole aim of improving our services. All these processing tasks will be regulated according legal regulations and all your rights will be respected on matters of data protection, in accordance with the regulations in effect.

This site measures traffic with different solutions that may use cookies or web beacons to analyse what happens on our pages. We currently use the following solutions for measuring the traffic on this site. You can view more information on the privacy policy of each of the solutions used for this purpose:

  • How Google uses the data that it collects on websites
  • Google (Analytics): Google Analytics Cookies Policy
  • TripAdvisor: TripAdvisor Cookies Policy

This website may also host advertising of its own, from contributors, or from advertising networks. This advertising is shown through advertising servers that also use cookies to show user-related advertising content. Each of these advertising servers has its own privacy policy, which can be viewed on their particular websites.

Which types of cookies are used on this website?

The table below is shown solely for illustrative purposes, identifying the most relevant cookies used on this website, as well as whether they are first- or third-party cookies (and identifying third-party websites that have been contracted or whose services it has been decided to use) and their purpose

First-party cookies

Cookies Information (*) Purpose

Strictly necessary

User entry cookie

Session authentication or user identification cookie

User security cookie

Multimedia player session cookie

Session cookie to balance load

User interface personalisation cookie

Plug-in cookie to share and exchange social content (Facebook and Twitter)

Cookie for completing forms

Disqus comments system cookie

User’s acceptance cookie

These are used to provide services or to remember configurations to improve your browsing experience on our website.

Third-party cookies:

Cookies Information (*) Purpose

Google Analytics

Number of visits, pages or sections visited, browsing time, sites visited before arriving at this page, details of the browsers used. Statistical reports on the website traffic, its total audience, and the audience of a particular advertising campaign

PublicidadGoogle, Inc. (_cfdu¡d)

User preferences, information about the interaction with the website (service requested, date and time), type of browser and language, geographic location), improving and managing the user’s exposure to advertisements, preventing advertisement that they have seen before from appearing

Behavioural advertising

Information on social participation and monitoring of users. The main aims of the cookies from this host is: Orientation / Advertising

TripAdvisor

Anonymous information to help the company understand which parts of its website are of most interest to its visitors, and whether they experience any faults.

This site currently host advertising from:

  • Google Adsense: Google Adsense privacy policy – Terms and conditions – Program policies

How are cookies managed?

Because cookies are normal text files, they can be explored using most text editors or word processing programs. You can click on a cookie to open it. The following is a list of links on how to view cookies on different browsers. If you use a different browser, check the information on cookies in the browser itself. If you use a mobile telephone, check the manual for the device for more information.

  • Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
  • Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
  • Internet Explorer 8-10: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
  • Safari: https://support.apple.com/kb/ph21411?locale=en_US
  • Opera: https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/

Deactivating/activating or deleting cookies:

Cookies are blocked or restricted by adjusting the browser’s settings.

If you do not wish for websites to place any cookies in your hardware, you can modify the browser settings to inform you before installing any cookies. Equally, you can adjust the settings so that the browser rejects all cookies, or just third-party cookies. You can also delete any cookies that are located on your device. Bear in mind that you will have to adjust the settings for each browser and each device that you use separately.

Bear in mind that if you do not wish to receive cookies, we can no longer guarantee that our website will work properly. Some of the site’s functions may be lost and it is possible that you can no longer view certain websites. Rejecting cookies does not mean that you are not going to view advertisements. It will simply mean that the advertisements will not be tailored to your preferences and will be repeated more frequently.

Each browser has a different method for adjusting its settings. If necessary, check the browser’s help function to determine the correct settings.

To deactivate cookies on a mobile telephone, check the manual for the device for more information.

You can obtain more information on cookies online at http://www.aboutcookles.org/

Taking into account how the internet and websites work, we do not always have information on the cookies installed by third parties through our website. This is particularly applicable in cases where out website contains what are known as integrated elements: texts, documents, images or brief films that are stored elsewhere, but which are shown on or through our website.

If cookies of this kind are encountered on our website and they are not included in the list above, we kindly ask you to inform us of this. Alternatively, contact the third party directly to request information on the cookies that it installs, the purpose and duration of the cookie, and how it has guaranteed your privacy.

Installing cookies is not necessary to use this website. The user can not accept them or configure their browser to block them and, where appropriate, delete them.

How do we guarantee the security of your data?

LakeLand Leisure, S.L. upholds personal data protection security measures in accordance with the content of the provisions in the GDPR, and has established all the technical means available to it to prevent the loss, misuse, alteration, unauthorised access and theft of any data that you provide.

How is the data of minors processed?

LakeLand Leisure, S.L. will not collect or process personal data from minors under fourteen (14) years of age, without fully complying with the requirements established in the applicable data protection standards in terms of complying with the duty to inform and obtain the necessary consent.

How long will we keep your data for?

The personal data to which we have access by virtue of your relationship with LakeLand Leisure, S.L. will be processed while they are necessary for managing the purposes reported. Accordingly, LakeLand Leisure, S.L. will keep your personal data once its relationship with you has terminated, duly blocked, for the limitation period established for any actions that may result from the relationship with the interested party.

Once blocked, your data will be inaccessible to LakeLand Leisure, S.L. and will not be processed by said party, except to make them available to public administrations, judges and courts, in order to deal with any possible liabilities resulting from the processing, as well as for exercising and defending claims with the Spanish Data Protection Agency.

Finally, and provided that your consent has not been removed for this purpose, LakeLand Leisure, S.L. will hold your data for the purpose of keeping LakeLand Leisure, S.L. products, events and services up to date that may be of interest to you.

Who will receive your data?

LakeLand Leisure, S.L. will communicate your personal data to:

  1. Public bodies, judges and courts, and, in general, appropriate authorities, when LakeLand Leisure, S.L. has the legal obligation to do so.
  2. LakeLand Leisure, S.L. collaborates some third-party service providers that have access to your personal data and which process said data on behalf of LakeLand Leisure, S.L. as a consequence of its service provision.

LakeLand Leisure, S.L. follows strict criteria for selecting service providers with the aim of complying with its obligations on matters of data protection and undertakes to enter into the appropriate data processing agreement with them, by which it will impose the following obligations, among others: applying appropriate technical and organisational measures; processing personal data for the agreed purposes and complying solely with the documents instructions of LakeLand Leisure, S.L.; and deleting or returning the data to LakeLand Leisure, S.L. once the provision of the services has come to an end.

What are your rights when you provide us with your data?

With regard to processing that is based on obtaining your consent, you may remove your consent through the procedure set out in the following paragraph.

If you wish, you can exercise the rights of access, rectification and removal of data, as well as requesting that the processing of your personal data be limited, as well as not being subject to automated individual decisions, by writing to or contacting LakeLand Leisure, S.L. via the following email address: alejandro@campinglabellavista.com.

You can write to LakeLand Leisure, S.L. at the following postal address: Urb. Lindasol, Casa Los Arcos, 70, Marbella, 29603, Málaga.

To what authority can you address your complaints?

You can file a claim with the LakeLand Leisure, S.L. Data Protection Office at the address alejandro@campinglabellavista.com, or by writing to Urb. Lindasol, Casa Los Arcos, 70, Marbella, 29603, Málaga, so that we can address your rights on this matter. In any event, you can also contact the Spanish Data Protection Agency at C/ Jorge Juan número 6, Madrid as the controlling authority on matters of data protection.