COVID-19
UPDATE

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Introduction

Tourism is one of the most important sectors to the Spanish economy.

The ongoing COVID19 pandemic requires the establishment of protocols to ensure that the reopening of facilities does not increase the risk of community contagion, as well as establishing the necessary protection measures for our customers and staff.

For this reason, the Secretary of State for Tourism has coordinated a COVID 19 health protocol to enable the reopening of the tourism sector as confinement measures ease.

Please read this document carefully as it contains the recommendations to be applied by the Camping to minimise the hygienic-sanitary risks caused by the COVID-19 virus, without prejudice to current legislation, and which must be complied with during your stay at our facilities.

By accessing our facilities, you expressly accept their compliance, as well as the security regulations of which you will be informed before the start of the visit.

Objective
Our main concern is to ensure that the risk of contagion does not increase and for this we have established the necessary protection measures, for yourself and that of our campsite employees.

For the preparation of this document, the guidelines set by the Ministry of Health of the Government of Spain as well as the ICTE (Institute of Spanish Tourism Quality) have been taken into account in order to offer you the best practices in service, facilities and with staff, to deal with the virus.

Terms
COVID-19 is a disease caused by the SARS-CoV-2 coronavirus; a virus first detected in December 2019. The most common symptoms of this disease are a fever, cough and feeling short of breath.

Other symptoms may include: tiredness, aches, runny nose, sore throat, headache, diarrhoea, vomiting. Some people lose their sense of smell or taste.

Risk Management
The possibility of a person getting the COVID 19 virus must be controlled by the coordination of activities and organisation.

Camping La Bella Vista has a firm commitment to risk management, leading the systematic implementation of measures aimed at minimising any spread of the virus on our property.

Risk management is part of all the establishment's processes; therefore, the different processes are coordinated with each other.

Camping La Bella Vista has in place a risk assessment and a contingency plan, which details the specific measures that the company has adopted to reduce the risks of contagion of COVID-19.

All preventive processes are already in place.

All workers and employees of Lakeland Leisure S.L. have been informed of the risk management measures and the contingency plan. These have been drawn up in association with our Health and Safety advisors, Inprex Occupational Risk Prevention.

Health and Safety / Management Actions
The company, Lakeland Leisure S.L., has created actions for risk management, along with Inprex Occupational Risk Prevention, the management and functions of these actions and will comply at all times with the Law on Prevention of Occupational Risks.

Risks have been identified and evaluated by the company, the definition of strategies and decision-making have be assumed for the minimisation of hygienic-sanitary risks due to COVID-19.

Specifically, it is determined:

Established control mechanisms are in place and have been established following the gathering of information by consultation with the authorities, employees and specialists.

The necessary protection measures are included in the contingency plan.

Compliance of risk management and control measures are monitored by Inprex Occupational Risk Prevention Company. They assess our measures effectiveness and modify as they see fit

The contingency plan includes:

The allocation of human and material resources, including the use of Personal Protective Equipment (PPE), attending to the needs derived from the assessment of occupational risks and without prejudice to the provisions of this standard and the applicable regulations for prevention of occupational hazards.

The determination and implementation of an action protocol in the event that an employee or client shows symptoms compatible with COVID-19, following in any case the guidelines for the prevention of occupational risks and health authorities respectively, and considering the review of cleaning and disinfection protocols for all potentially contaminated surfaces.

The supervision of compliance with the recommendations and guidelines issued by the health authorities in relation to special measures against COVID-19, both by employees and customers, as well as the additional measures contained in the contingency plan resulting from the Risks evaluation.

Material Resources
Lakeland Leisure S.L. sets out the actions necessary to stock the necessary resources provided in accordance with the result of the risk assessment and contingency plan designed, taking into account the recommendations of health authorities (eg. Masks, gloves).

Lakeland Leisure S.L. considers the restrictions that may exist for the provision of material resources and the limitations of services that may arise from said restrictions, assessing, where appropriate, other possibilities in agreement with the representation of Inprex Occupational Risk Prevention.

In the event that at any time a lack of material resources is detected, Lakeland Leisure S.L. together with the Inprex will analyse and register it for the safeguarding of the tourist organization and its employees before the authorities, being able to analyse and propose alternative resources and measures.

General Measures of Camping La Bella Vista
We ask you to respect and comply with the indications set forth in the posters distributed by our facilities and follow the indications contained herein, and those of our staff.

Camping La Bella Vista has implemented the following measures:

Human and material resources have been assigned (Individual Prevention Equipment, masks, gloves, hydroalcoholic gel, screens), as well as action protocols in the event that an employee or client shows any symptoms compatible with COVID-19.

Employee and client tasks are planned in such a way as to maintain the safe social distances established by the health authorities.

A non-contact thermometer is available for customers and staff.

Adequate protection of employees is ensured, facilitating hand washing with the use of disinfectant solutions.

Hygiene guidelines are clear and intelligible information on the hygiene rules to be used in the workplace, before, during and after are detailed by the use of explanatory posters.

Rules are established for the safe use of the facilities, cubicles and work spaces will be managed to avoid the shared us and close contact; this may mean restricted use of some services or facilities. Please wait your turn, keeping to safe distance and observe safety signage.

The different areas of the establishment are kept well ventilated whenever possible.

Safe distances will be maintained at all times when possible.

Protective Measures for Personnel

The staff have all been briefed on the contingency plan and, specifically, their responsibilities in the risk management framework.

Everyone on the park must wear a face mask at all times when visiting all facility or service buildings.

Any personal hygiene waste, especially the disposable tissues, as well as PPE, will be thrown immediately into bins or containers and with no manual operation.

Hands are washed thoroughly after sneezing, blowing their nose or coughing or touching potentially contaminated surfaces.

Work equipment or devices for employees will not be shared. In the event that there is alternation in the use of certain equipment or devices, we have established cleaning and disinfecting guidelines between use to reduce the risk of contagion.

Specific Requirements for Cleaning Personnel
Our cleaners will use the appropriate PPE depending on the level of risk.

At a minimum, staff must wear a mask, gloves.

After each clean, the materials and protective equipment used will be disposed of safely, followed by hand washing. Buckets with covers are available for disposal of used materials.

Lakeland Leisure S.L. will provide the staff with all the necessary PPE.

Before the customers arrival
Prior to arrival, Lakeland Leisure S.L. will send clients the regulations and guidelines adopted by the campsite in relation to the contingency plan applied to reduce risks against COVID-19.

Acceptance of the conditions will be required to formalise the reservation.

In the case of customers without a reservation, an information document will be presented on the prevention of the spread of COVID-19 as well as the sanitary measures adopted by the La Bella Vista upon arrival.

During the customers stay
Clients will be informed of the contingency plan that directly affect them and must be adhered to (use of a mask, hand washing, safe distances, etc.)

Lakeland Leisure S.L. will inform customers before confirming the reservation of the conditions of service and the preventive and hygienic measures established, for their acceptance.

The informative measures will include:

Posters with preventive measures implemented on site and guidelines to be followed by customers.

Indication of positions respecting the safety distance with marking or alternative measures (reception, washrooms, and restaurant)

The information provided will be in at least one foreign language (considering the country / countries of origin of the clients).

Protocol of Action in the Different Facilities of Camping La Bella Vista
The following is mandatory

The use of a face mask. People aged six and over are obliged to use the mask on public roads, in outdoor spaces and in any closed space for public use or that is open to the public. Customers must maintain a 1.5m distance from other customers and staff.

Use hydroalcoholic solution when accessing all our facilities, dispensers are available all around the park.

Reception

The following preventive measures must be observed:

In the reception area, online check in and payment will be adopted.

The minimum safety distance between clients will be enforced, and distance markers will be visible to avoid crowds.

Contactless payment would be preferred when possible. After each use the credit card machine will be disinfected. This also applies in the bar and restaurant.

Telephone contact will be prioritised. You can contact us on the following numbers during your stay: 952,890,020 and 648,419,444. or WhatsApp.

The counters will be cleaned and disinfected periodically, considering the greater or lesser influx of customers.

The reception staff will have the emergency numbers and nearby hospitals or health centres.

In reception, you will have at your disposal hydroalcoholic gel.

At the time of check-in, the total payment of your stay will be made as per our terms and conditions

On the day of departure, please adhere to the established schedule and notify the reception of your departure.

If the reception staff are busy, please wait your turn, respecting the safe distances recommended (1.5 meters); you will be attended to as soon as possible

Systematic cleaning and disinfection of all furniture and common elements will be carried out throughout the day, using effective anti-COVID 19 solutions and guaranteeing extra ventilation.

Camping Area
The client will park/pitch on the plot assigned to them at reception.

The cleaning and disinfection of the plots will be carried out prior to your arrival.

Showers and Toilets
Reduction of capacity of the facilities has been implemented as per local authority guidelines. Some showers, toilets, urinals etc have been closed to enable social distancing, please respect this at all times.

The building will be systematically cleaned and disinfected throughout the day, using effective anti-COVID 19 solutions.

Please comply with the established capacity and wait outside the facilities if necessary.

Access the showers with the suitable footwear, do not go barefoot.

The shower/toilet facilities have hydroalcoholic solution on entry and exit, please use it when you access this area.

Bar, Restaurant and Chiringuito
Reduction in capacity of the facilities have been adopted in line with current regulations regarding capacity and social distancing.

All furniture will be systematically cleaned and disinfected throughout the day, using effective anti-COVID 19 solutions.

Extra ventilation will be in place through the use of doors and windows.

A face mask must be worn to access to the interior of the facilities

Respect the capacity limitation and the arrangement of tables and chairs.

Heed the recommendations of the staff regarding the occupation of tables in the bar and terrace.

The following measures have been taken:

Placement of dispensers of hydroalcoholic gels for customer use.

Priority payment with contactless Cards.

The following items are not permitted for use:

Self-serve products such as napkins, toothpicks, salt, pepper, sauces, oil, and other similar devices; single use disposable items will be offered instead.

Minimarket
You must always wear a facemask when entering.

At the entrance of the supermarket there is a hydroalcoholic gel and its use is mandatory.

3 customers at a time are permitted to enter the minimarket.

The circulation routes have been marked on the floor of the minimarket.

Systematic cleaning and disinfection of all furniture and common elements will be carried out throughout the day, using effective anti-COVID 19 solutions and extra ventilation will be prioritised.

Laundry and Baby Changers
Pay attention to the posters related to the established capacity.

On access, use hydroalcoholic gel, wear a face mask and respect the established safety distance.

All furniture will be systematically cleaned and disinfected throughout the day, using effective anti-COVID 19 solutions.

Pool
Access is limited to only customers of Camping La Bella Vista.

We apply the self-control protocol for outdoor pools regulated by BOE 06-20-2020, available to our clients.

Capacity established according to current regulations.

The established recommendations regarding safe distances, capacity and behaviour in the pool area must be complied with.

We carry out cleaning and disinfection of the entire installation in a systematic way and according to the recommendations of the current regulations established by the Ministry of Health.

Outdoor Sinks and Chemical Toilets
The use of some outdoor sinks and chemical toilets have been restricted to maintain safe distances.

Elevator
Only one person at a time can use the elevator.

All these measures taken for your safety and well-being, in cases of non-compliance, you may be asked to leave the site and no refund will be due due to a breach of the rules.

We want to thank you for your collaboration and regret any inconvenience caused by our strict compliance with these rules however we wish you a very pleasant and safe stay with us.